Frequently Asked Questions (FAQ)

1. Who is Frankie Muema?

Frankie Muema is a professional photographer and brand offering digital products and/or services designed to deliver value, quality, and reliable solutions to clients. Our services are provided online and are accessible globally, subject to platform and payment availability.

2. How do I make a payment?

Payments are made securely online using supported payment gateways. Once payment is completed, you will receive confirmation via email.

3. What payment methods are accepted?

We currently accept payments through the following gateways:

• PayPal (Business Account) – Supports PayPal balance, debit cards, and credit cards
• Visa and MasterCard (via PayPal checkout)

All payments are processed securely by the respective payment providers. Frankie Muema does not store your card or payment details.

4. Do I need a PayPal account to pay?

No. You can pay using MPesa, a debit or credit card through PayPal’s checkout, even if you do not have a PayPal account.

5. Are payments safe?

Yes. All payments are processed through trusted third-party payment gateways that use industry-standard encryption and security protocols to protect your information.

6. What happens after I complete payment?

After successful payment:

• You will receive an email confirmation
• Access to the purchased product or service will be provided as described on the website
• For digital services, delivery timelines will be communicated clearly

7. Can I get a refund?

Refunds are handled in accordance with our Refund Policy as outlined in the Terms and Conditions. Due to the nature of digital products and services, refunds may be limited once delivery has begun or access has been granted.

8. Can I cancel an order?

Order cancellations are only possible before the service has commenced or before digital access is delivered. Please contact us immediately if you wish to request a cancellation.

9. Will I receive a receipt or invoice?

Yes. A payment receipt will be automatically generated by PayPal and sent to the email address you used during checkout.

10. What currency are payments made in?

Payments are processed in the currency supported by PayPal, typically USD or the equivalent converted automatically based on your location and payment method.

11. What if my payment fails?

If your payment fails:

• Confirm that your card or PayPal account has sufficient funds
• Ensure your billing details are correct
• Try again or use a different payment method
• Contact your bank or PayPal support if the issue persists

12. How can I contact support?

For any questions, payment issues, or service inquiries, please contact us via the contact details provided on the website. We aim to respond within a reasonable timeframe.