Refund Policy

1. General Policy

Frankie Muema is committed to providing high-quality products and services. Please read this Refund Policy carefully before making a purchase, as it explains the circumstances under which refunds may be granted.

2. Digital Products

Due to the nature of digital products:

• All sales of digital products are final once access has been granted or the product has been downloaded.
• Refunds will not be issued for digital products that have already been accessed, downloaded, or delivered, except where required by law.

3. Services and Bookings

For services, bookings, or event-related purchases:

• Refunds or rescheduling may be considered on a case-by-case basis, depending on the nature of the service and the timing of the request.
• Requests must be made in writing prior to the service commencing.
• Any non-refundable deposits or administrative fees will be clearly communicated at the time of booking.

4. Duplicate or Erroneous Payments

If you believe you have been charged incorrectly or have made a duplicate payment, please get in touch with us promptly with your payment details. Verified errors may be eligible for a refund.

5. Failed or Incomplete Transactions

If a payment fails or is not completed successfully, no service or product will be delivered, and no charges will be processed.

6. Processing of Refunds

• Approved refunds will be processed through the original payment method used at checkout.
• Refund processing times may vary depending on the payment provider and are subject to their policies.

7. Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Unresolved disputes may result in suspension of access to products or services.

8. Contact for Refund Requests

All refund-related inquiries should be directed to:

Email: info@frankiemuema.com
Website: www.frankiemuema.com